A lady is suing American Airways after her youngsters have been allegedly stored in a “freezing” room “like a jail cell” after the airline allegedly misplaced her youngsters following a canceled flight.
Mother Amber Vencill says she paid the airline additional for small unaccompanied companies for her 10- and 12-year-old sons on a flight from Missouri to New York, with a stopover in Charlotte, North Carolina.
Nevertheless, Vencill claims the flight from Charlotte was delayed a number of instances earlier than it was canceled and she or he was assured her sons could be positioned in a room designated for unaccompanied minors that included “a mattress and bogs.”
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However the youngsters did not have cellphones, and Vencill says she could not contact all of them night time as a result of her sons have been put in a “misplaced youngsters” room in a single day — with out something to eat or drink.
“It is a feeling no dad or mum ever desires to really feel,” Vencill stated Good morning America. “I [had] the assumption that throughout the transition on the airports they are going to be with the flight attendant as a result of they’d that service.”
In line with American Airways’ web site, the unaccompanied minor service prices roughly $150 per youngster and contains “an airport escort who assists your youngster to the flight gate” and an airline worker “who accompanies the kid to a licensed grownup who picks them up once they land. “
The coverage additionally states: “Within the uncommon occasion that your youngster wants to remain in a single day due to a missed connection, we’ll organize in a single day lodging, meals and supervision. We are going to name if this occurs.”
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Vencill stated the airline refunded her $300 for the service for her two sons, however she hasn’t heard again from the corporate.
In an announcement for ABC InformationAmerican Airways stated the security of consumers, together with unaccompanied minors, is among the many airline’s “highest priorities.”
“We now have been involved with Ms Vencill instantly and are reviewing the main points of the declare,” the airline advised the publication.
American Airways didn’t instantly reply Entrepreneur’s request for remark.