Dr ‘Tayo Adeyemi Adiatu is a frontrunner, entrepreneur and businessman with over 15 years of expertise within the oil and gasoline, actual property, development and medical diagnostics sectors.
Dr. Adiatu’s dedication to studying and enchancment is clearly seen. He holds quite a few levels, the House owners and Presidents Administration Course at Harvard Enterprise College and has efficiently managed a number of ventures in Nigeria and overseas.
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At present the Group CEO of quite a few main corporations, Dr. Adiatu can also be the Co-Founder and CEO of the multi-award successful Tulcan Power Assets Restricted. His method to management is crammed with quiet flexibility and an open thoughts. These qualities enable his worth of “service over revenue” to be within the foreground and assist the businesses he heads to achieve success.
Immediately, Dr Adiatu shares his insights on all elements of enterprise, together with folks administration, recommendation for aspiring leaders and what to do in a disaster.
Dr. Byron Cole: Are you able to elaborate in your perspective on prioritizing service over revenue as a key issue within the success and longevity of corporations?
Dr ‘Tayo Adeyemi Adiatu: Though this will likely sound counterintuitive, placing service above fast revenue is a good technique to implement. Revenue is the objective of all companies, however the path or technique of reaching that objective is itself a essential issue.
Prioritizing providers is solely specializing in the shopper. By buyer I imply each inner prospects (our folks) and exterior prospects (our purchasers). As soon as an organization influences and invests in its staff, it improves and will increase their productiveness. This in flip helps them serve prospects higher, successfully creating happy and constant prospects. One can at all times anticipate repeat patronage from loyal prospects which finally results in the corporate’s profitability.
A method that places service high quality at its core is not only a “good to have,” however may very well be a essential think about an organization’s long-term success and profitability. Specializing in service helps construct sturdy relationships with each staff and prospects, fosters a constructive firm tradition, and creates a aggressive benefit that may result in sustainable progress.
Cole: In your expertise, how do you imagine corporations that actually search providers find yourself being worthwhile?
Adiatu: I imagine there may be an simple relationship between distinctive service and enterprise profitability. The standard of service an organization gives determines the shopper expertise that may result in repeat enterprise and referrals. As soon as a buyer is loyal, they are going to desire you and select you over others.
At Tulcan, we do not declare to be the most important and even the most effective, however we try to be the favourite. We wish prospects to decide on us over others. We imagine if we serve them higher, take heed to them and genuinely care about their wants, then they are going to come again time and again. We’ve constructed and maintained such relationships with our purchasers that they now look to us to serve them. Corporations like Nordstrom, Zappos, and Apple embody this tradition of service.
Cole: As a frontrunner of a number of corporations, what methods have you ever used to create a transparent and compelling imaginative and prescient for every entity?
Adiatu: Making a imaginative and prescient for me is at all times trying outward. I imagine I’ve a duty so as to add worth, not solely to myself but in addition to others. So, I discuss to my staff concerning the significance of being a part of one thing greater than every individual.
I instill in them a way of objective and the way every of them performs their half in reaching such a objective – whether or not in power, actual property or the sector of drugs. Every staff member takes possession and duty for the company imaginative and prescient.
Cole: Are you able to delve into how your corporations acknowledge and meet the wants of individuals, companies and governments globally?
Adiatu: Every of our corporations focuses on the wants of stakeholders – staff, prospects, companions, shareholders, authorities and even the setting. As a accountable firm, we bridge the hole between expectations and perceptions. Stakeholder wants differ from entity to entity, sector to sector, and even nation to nation. We mix each logic and instinct to establish and outline wants and use innovation and creativity to satisfy them.
Cole: The worldwide pandemic has had a big impression on corporations world wide. Are you able to share the particular measures your corporations have taken to not solely survive however thrive in these difficult occasions?
Adiatu: The COVID-19 pandemic has had a profound impression on macroeconomic components affecting each governments and companies world wide. We skilled it as a stress check for companies and economies. A key issue that performed a task for us was our resilience and agility. We’ve been capable of rapidly recalibrate and adapt to altering world dynamics.
Though the availability chain was severely disrupted, we had been capable of meet this problem with an revolutionary method and the understanding of our staff and companions. We devised new methods of supplying merchandise to prospects, defying bottlenecks. We additionally supplied sufferers with world-class diagnostic providers regardless of isolation. Despite the fact that our staff labored remotely, enterprise ran easily primarily due to the adoption of know-how. We at all times regarded for alternatives in each problem.
Cole: Are you able to elaborate on the idea of “consuming the pie” and the way the weather of partnership, innovation and effectivity contribute to your strategic benefit?
Adiatu: We’ve at all times believed within the energy of creating the fitting alliances. It’s stated that if you wish to go quick, go alone, however if you wish to go far, go along with folks. We cooperate strategically with our stakeholders in the direction of a standard objective. Additionally, we proceed to enhance ourselves and current processes and strategies. We observe Toyota’s ‘kaizen’ precept.
Our effectivity lies in utilizing much less to attain extra. We run a nimble and sensible system, managing sources to optimize outcomes.
Cole: How do you method creating inner and exterior alliances which are each visionary and productive on your corporations?
Adiatu: At Tulcan, we contemplate staff to be inner companions with a key stake within the enterprise. Choices are made by consensus with the help of all staff.
We additionally use our relationship with exterior events corresponding to banks, suppliers, prospects, service suppliers and so on. We use a suggestions mechanism to hear and study. Our relationship with our companions is mutually helpful in each sense of the phrase.
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Cole: By way of innovation, are you able to give examples of how your corporations have efficiently carried out new approaches to conventional processes or operations?
Adiatu: Our innovation as a enterprise is pushed by our variety. Having a various expertise pool supplied an avenue for cross-pollination of concepts, fueling creativity. We encourage completely different views on the issue. We problem norms and problem conference, which helps unleash genius. Henry Ford stated: “All the things can at all times be accomplished higher than it’s being accomplished.” We encourage a tradition of change. You evolve otherwise you die.
Cole: Effectivity is a key facet of your enterprise DNA. Are you able to share some methods or practices you’ve got used to work lean and obtain extra with much less?
Adiatu: One of many issues we do is encourage ambidexterity. Though the staff has particular core capabilities or job descriptions, we encourage fluidity and suppleness. One individual can tackle a number of roles when the event requires it.
With correct coaching and training, we always refine our abilities to a stage the place they will transfer the dial.
Cole: Wanting ahead, how do you envision persevering with to construct agile, resilient and socially accountable organizations that may successfully meet the wants of humanity?
Adiatu: The disruption of the worldwide pandemic was a wake-up name for companies. Leaders now perceive the necessity to have shock absorbers for sudden world disasters.
A latest research concluded that the primary concern and space of focus for CEOs is the best way to make their corporations agile. At Tulcan, our focus will proceed to be on offering sturdy management and an inclusive tradition, a customer-centric method to including worth and investing in ESG (Environmental, Social and Governance) practices.
Cole: Are you able to discuss concerning the particular alternatives globally that your corporations are pursuing to meet their mission to satisfy the wants of humanity?
Adiatu: On the one hand, our marginal fields present us with a possibility to proceed bridging the hole within the provide of petroleum merchandise regionally and internationally. Alternatively, our funding in well being care and diagnostics for early detection and therapy of ailments is a macroeconomic contribution to Nigeria and the world.
Moreover, we’re working strategically to consolidate our enterprise within the sectors by which we function, from healthcare, oil and gasoline, to aviation gas and development and actual property. All these companies are extremely scalable and we’ve got the construction and imaginative and prescient to function on the highest stage.
Cole: What private values or philosophies drive you as a frontrunner and the way do they affect the best way you lead and make selections?
Adiatu: Imaginative and prescient and objective go collectively. As a frontrunner, I imagine in teamwork with a daring angle that we will obtain excellent outcomes and outcomes so long as we’re centered and protracted. I additionally imagine in sturdy private and company integrity as an individual and as an entity. Each different worth or useful resource is constructed on it.
Cole: How do you steadiness the twin tasks of operating a number of corporations whereas sustaining a robust concentrate on their visions and missions?
Adiatu: I’m able to deal with my a number of tasks by successfully delegating and making a strong construction across the corporations. I make high-level selections which are cascaded all the way down to the respective corporations and executed by the administration staff. Steve Jobs stated: “Nice issues in enterprise are by no means accomplished by one individual, they’re accomplished by a staff of individuals.”
Dr. Tayo Adeyemi Adiatu’s recommendation for aspiring entrepreneurs and leaders
- Success is a journey, not a vacation spot. Younger folks ought to benefit from the journey and put together for challenges.
- The larger the imaginative and prescient, the more durable the journey. However with the fitting staff and help system, nothing is just too huge to attain.
- Run the race and keep centered. Keep in mind, the trail of least resistance is for losers.
You may observe Dr. Adiat’s journey on LinkedIn.